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Josh, Erin, whole Burruss Team, Just wanted to reach out to say thank you for yet another flawless experience. After closing three loans in two years, I hope Heather and I will be done for quite some time--but you will continue to be highly recommended to our friends and family. I fully understand that everyone else in the world has been racing to take advantage of historic low rates. With that unprecedented volume coupled with unprecedented virus disruptions, I don't think we could have faulted anyone if balls were dropped. But the whole Burruss team was excellent throughout. I will add that appraisal and closing were both handled with utmost professionalism and sensitivity to the current conditions--your partners for both of those services are to be commended. So from our family to yours, thank you!
Everyone was very helpful and committed to getting my family and I the best rate for our house. I was very thankful for all the help.
Excellent service overall however Josh Burruss really went above and beyond to ensure that the process went smoothly. Thanks to Shelly and Sally for their hard work as well. Great team!
Everyone was great, they all kept us informed thru the entire process
We had a great experience with MVB Mortgage. Erin Myers was extremely prompt in returning emails and phone calls whenever I had questions. The whole team was top notch and made us feel at ease throughout the process.
Erin, Josh and the rest of the staff at MVB Mortgage made my family and I feel like we were their most important customers the way they took care of us. Always available to answer questions no matter the time and always offering good information and advice.
I found MVB Mortgage to be incredibly helpful and supportive, especially as a first-time home buyer. They ensured that I understood what was happening at every step in the process and were always quick to update me with information about the loan process. I would absolutely be glad to work with them again in the future.
The entire team was a pleasure to deal with. We had a couple small setbacks (unrelated to the mortgage) and the MVB team was prepared for every step of the way, even creating fall-back plans if our house didn't sell on time. We are really grateful for Josh and Erin and team and we would absolutely recommend you to others. Going into the process, you don't realize how important it is to not only have great rates and competitive terms, but also have a team that is good to work with and the team at MVB went above and beyond many times.
Everyone we dealt with at MVB was great -- knowledgeable about the process and pleasant to deal with. I can recommend the MVB team with confidence.
I had a great experience borrowing from MVB mortgage as a first time home buyer. There was transparency in the process from the beginning to closing with no surprises. The staff was very friendly, professional and answered questions quickly and the process went quite smoothly.
Shelly Whetzel has been involved in multiple closures with me. Her response time and professional courtesy makes me feel like a valued customer and not just another application being processed.
The team gave me the best mortgage experience I have ever encountered . I received top notch white glove service all the way. The team's expert knowledge created an experience second to none. I have already referred several friends to MVB.
Refinancing with MVB was a wonderful experience. They made it very easy to understand what was needed, to provide documents and finalize at closing. MVB was there every step of the way to answer questions and help. I cannot say enough to recommend MVB. Thank you!
Our experience with MVB Mortgage was great. No surprises and everything was on schedule. I will definitely recommend them to friends going forward!
Shelley was awesome! Responsive and professional with great customer service skills.
Great experience getting my first mortgage. Everyone told me this process was stressful but they made it easy!
Dana made the entire process easy and comfortable.
Service was excellent and I was able to close much faster than I thought possible. I particularly like the online signature program you use. It simplified my life considerably by not having to run back and forth to your office to sign documents.
MVB and the Burruss team was professional and a true pleasure to work with. Thanks again for an easy mortgage process.
This was our second time using MVB for our mortgage needs. I loved the addition of the video tutorials of the lending process (underwriting, etc).
The Burruss Group has been an exceptional experience. Obtaining a mortgage can be a very stressful process, but our points of contact were extremely responsive to every question that we had, explained all of our options thoroughly, and kept us up to date as we progressed through the process. I would highly recommend them to anyone who is in need of a mortgage broker.
Josh, Erin, Justin and the entire team at MVB were incredible throughout our entire mortgage process. They saved us from what would have been a terrible long term loan decision and instead were able to offer something that met our needs while saving us a significant amount of money.
Josh and his team were amazing to work with! They walked us through the entire process and kept great communication with us answering all the questions we had. I highly recommend working with the Burruss Group for all your mortgage needs!
We were very pleased with the speed with which the Burruss Group and MVB put together our loan package. The seller needed us to close on the house within one month from him accepting our offer. There were days in which we were receiving emails late in the night from the Burruss staff, responding to our inquiries and guiding us through the entire process. They made us feel like they had our best interest in mind.
I was beyond impressed and pleased with the service I received from MVB mortgage! They worked exceptionally well as a team. Everyone was on the same page, was knowledgeable and friendly, and they really took a lot of the uncertainty and nervousness of buying a home out of my overall experience with their effort to get to know me and my needs and make me as informed and comfortable as possible. I could not have made a better choice!
Everything was great – communication, information, process, etc.